Universidad de las Américas Puebla
UDLAP Suggestion Box
What is the UDLAP Suggestion Box?

UDLAP appreciates your feedback, and to that end UDLAP offers an electronic suggestion box, as well as physical suggestion boxes located throughout campus. Whether you are a member of our UDLAP community or a visitor to campus, your comments and suggestions are most welcome.

Some offices will request an exit survey in order to evaluate the services they provide, and we appreciate your taking the time to fill them out. The results of our internal evaluations, accessible to the university community through our Intranet, help us continuously improve services.

The General Office of Planning and Evaluation is in charge of channeling all comments and suggestions to the proper areas, following up on them, and elaborating the corresponding reports and statistics.

How to make an electronic suggestion or complaint?
  • Making the suggestion/complaint. Choose one of the following options to make a suggestion or lodge a complaint in our electronic suggestion box:

    • VISITORS: fill out the form
    • University community: you may upload your suggestion/complaint to the Intranet by registering with your @udlap.mx account.

      If you prefer, you can use the physical suggestion boxes located throughout campus. We collect suggestions/complaints from these boxes on a weekly basis.

  • Receipt Notification. You will receive an e-mail message (if you are a member of the university community it will be on your @udlap.mx account) confirming receipt of the suggestion/complaint and informing you that the comment has been sent to the area involved for further attention. The office or area cited does not have access to any personal or identifying information. In the event that your personal information must be used in order to determine the context of the complaint, or to ensure that you receive appropriate attention, you will be formally requested to authorize the use of your personal information.

  • Response. After the area involved has responded to your suggestion or complaint, you will receive an e-mail stating how you can consult the response.

  • Confirmation of receipt of response.  Once you have checked the response, you will need to confirm if you are satisfied with it or not. If you are not satisfied, you must indicate the reason for your inconformity so that the area involved may issue a second response. If the Office of Planning and Evaluation does not receive further feedback, it will not be able to follow up on your complaint and the suggestion/complaint process will be considered finished.
Placement of physical suggestion boxes


UDLAP Suggestion Box
Universidad de las Américas Puebla

Derechos Reservados © 2017. Universidad de las Américas Puebla. Sta. Catarina Mártir. Cholula, Puebla. C.P. 72810. México
Conmutador: +52 (222) 229 20 00. | Admisiones: informes.nuevoingreso@udlap.mx | +52 (222) 229 2000 extensión 2112 | Aviso de privacidad

 

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